Do you own a Surface Pro? It is ne of the best compact computing devices offered by Microsoft, launched in 2013, and is currently in its eleventh edition, i.e., Surface Pro 9. The machine has stood the test of time as people using a few years old version of the Surface series have negligible issues. However, some users have repeatedly complained about the Microsoft Surface charger not working properly.
There are a lot of factors that account for the malfunctioning of a Surface Pro charger. In this post, let us look at all of them and explore working ways to resolve the issue. Read the post thoroughly, as this blog might save you a lot of hassle and money!
Before we jump to the fixes, it is important to understand what’s causing the problem in the first place. Handling issues with a particular device can be tricky as physical and software errors must be taken care of. The same goes for the surface plugged in not charging situation.
Some of the prominent factors that create a situation where your Surface Pro is plugged in but not charging. These include –
And a lot more!
Keep in mind that your Surface Pro won’t charge even if the wall port you are using is fried or damaged. All these issues are random and may occur at any time. It can become irritating at first, but the good news is that it is fixable. Check out the next section to find 5+ ways that may help you fix the Surface Pro not charging problem once and for all.
The first thing to always try is restarting your device to drain it from any power the battery holds. It is easy to do so. All you have to do is –
Step 1 – Close all the applications so that none of your data or work progress is lost.
Step 2 – Press and hold the power button on your Surface Pro for 10-15 seconds.
Step 3 – Stop once you hear a clunk from the device. That is your hard disk stopping completely.
Step 4 – Now, wait 15 to 30 minutes to let all the power drain from your device’s battery cells.
Step 5 – Simply plug in the device with a Surface Pro charger to see if the charging indicator turns on.
If it does, you can now restart the device, and it will start charging. If the Windows surface charger not working, do not worry; we are just starting with the fixes.
Read Also: Laptop Not Turning On Issues Taking Over? Here are 10 Ways To Fix Them
Next, try changing your charger. This will help you identify if the issue is with your Surface laptop or the charger itself. Since almost every Surface Pro laptop supports a type-C connector, finding a power delivery charger should not be a problem. Connect it to your PC and check if it charges with a different charger. If it does, you now know for a fact that it is the Surface Pro charger that is causing the problem.
In this case, you need to either get it replaced (if it is under warranty) or you can simply buy a new one from the official Microsoft website.
Note : Avoid using a third-party charger with the same connector as they might fry your port, and surface pro won t charge.
If you use any external dock that transfers your ports to a third-party accessory or your charger is connected with a different adapter, eliminate them all.
Try plugging the charger directly into the device port. The Surface laptop not charging is an issue that can be caused due to third-party accessories malfunctioning. Use the charging port built-in to the device, and you might get the laptop charged up.
Tip : If you use the device charger directly, do the opposite of the above-shared fix. Use a docking station with a power port to support your charging. Ensure you use a certified product, as an unreliable device may cause additional issues like surface pro plugged in and not charging.
If none of the hardware issues appear on your system, there may be a software error that causes the Surface Pro battery not charging problem. The first thing you should do is use the Windows Power troubleshooter that you can find in the system settings. Here’s how you use it –
Step 1 – Press Windows + I to open System settings.
Step 2 – Scroll down to find the Troubleshoot option.
Step 3 – In the Troubleshoot option, click on Other troubleshooters.
Step 4 – You may find multiple troubleshooters listed there. One of them will be labeled as Power.
Step 5 – Click on the Run button to initiate the troubleshooting for power.
Follow the instructions that appear on the screen after starting the troubleshooting process. This will help in sorting errors related to battery, power consumption patterns, as well as the power supply of the device.
If the Windows troubleshooter did not help you resolve the issue, try using the dedicated diagnosis tool for Surface Pro devices. Usually, it is available on your PC by default. However, if not, you can easily download it from the Microsoft Store.
Step 1 – Find Surface Diagnostic Toolkit in the Start menu’s search bar.
Step 2 – Allow the User Account Control Prompt to run the diagnosis.
Step 3 – In the opened screen, you have the options to choose the tests you want to run on the device according to the issue you are facing.
Step 4 – The diagnosis tool will run a few of these tests and identify the issue with the device.
Step 5 – Check the solutions the tool advises and work with them to resolve the problem.
A common factor that often causes a device to malfunction is outdated drivers. There are multiple types of drivers that a PC needs to work perfectly. You must keep updating these components consistently. But that is not the problem.
The issue lies in the process one must follow to update a device driver. The generic method is to open the device manager and manually click on the “Update Driver” option for all the connected devices.
This means finding out which driver is at fault before malfunctions is a next-to-impossible task. Fortunately, there are other ways to update the device drivers on your PC, like using the Advanced Driver Updater tool. You should check them out!
If none of these work for you, it may be time to replace your charger and get the device serviced by an expert. The Surface charger light on but not charging or not working properly is a serious and probably the only issue that has occurred to several devices. Hence you can get it fixed.
That brings us to the end of this post. Hope you find it helpful. Thanks for reading. Good luck.
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